How To Request A Return

Click the My Account Button at the top of your screen
Click My Returns.
Click the New Return button
Type your Order Number into the Customer Ref test field
Click the create button.
You can also search for a return if you have one of the following things:
- Return Number
- Case Management Number
- Your Customer ID
Select One of these options from the dropbox under Find By
Type the number into the Select Value Text Field
Click the find button.
Click the checkbox next to the order you want to return.
Click Add to Return
Type an Item Id into the SKU text field.
Type the number of units you want to return into the QTY text field.
Click add product.
You can also search for a model is you have one of the following:
- Order Number
- Invoice Number
- Shipment Number
- Serial Number
Type the number into the search value text field.
Click the search button
Click the checkbox next to the order you want to return.
Click Add to Return
Click the dropbox below return code.
Select the return code that matches your return reason.
In the notes section type a brief summary of why you are returning the product
- Tip: You must include a brief summary so that we can process your claim
Click the continue button.
Click the Add button to search for images of the damaged product
- Tip: You must include images of the damaged product so that we can process your claim
Type your reason for returning the product in as much detail as you can
- Tip: You must include a detailed summary so that we can process your claim
Click the continue button.
Review all of the information you entered about your return
Once you have reviewed, click the confirm button to submit your return.
You will receive a confimation email and a member of our claims team will reach out to you regarding your claim.